I. Shipping & Delivery Policy

Upon receipt of your order, we will promptly process it to deliver it to you as soon as possible. For customers who are purchasing for the first time at Eguru, we would like to contact you in advance to confirm the authenticity of the order.

During the ordering process, please fill in the required information completely and accurately to facilitate us in fulfilling the order.

1. Shipping policy

• We will deliver goods to you through the following methods: express delivery, slow delivery and delivery through the means of transport closest to you, or the transport unit you request.

2. Delivery policy

• Currently our store supports nationwide delivery. No matter where you are in Vietnam, we can deliver the goods directly to your door.
• Delivery time starts after your order is successfully confirmed by a call from our customer service staff.
• We will deliver to your requested location within 3-7 days. In case of any delay in accordance with the law, Eguru will proactively notify you.

II. Determining the responsibilities of traders and logistics service providers regarding the provision of goods documents during the delivery process

1. Obligations of the carrier

• Ensure complete and safe transportation of assets to the designated location, on time.
• Deliver property to the rightful recipient.
• Bear the costs associated with the transportation of the property, unless otherwise agreed.
• Purchase civil liability insurance as required by law.
• Compensate the lessee for damages in case the carrier loses or damages property, unless otherwise agreed or otherwise provided by law.

2. Rights of the carrier

• Check the authenticity of the property, the bill of lading or other equivalent shipping document.
• Refuse to transport property that is not the type of property agreed upon in the contract.
• Require the lessee to pay the full shipping fee on time.
• Refuse to transport prohibited assets, assets of a dangerous or toxic nature.

3. Obligations of the charterer

• Pay the full shipping fee to the carrier on time and in the agreed manner.
• Provide necessary information related to the transported property to ensure the safety of the transported property.
• Take care of the property during transportation, if agreed. In case the lessee takes care of the property and the property is lost or damaged, no compensation will be paid.

4. Rights of the charterer

• Require the carrier to transport the property to the agreed location and time.
• Directly or appoint a third party to receive back the property that has been hired for transportation.

5. Liability for compensation for damages

• The carrier must compensate the charterer for damages if the property is lost or damaged.
• The lessee must compensate the carrier and third parties for damages caused by the transported property being dangerous or toxic without taking measures to pack and ensure safety during transportation.
• In case of force majeure resulting in loss, damage or destruction of transported property during transportation, the carrier shall not be liable for compensation for damages, unless otherwise agreed or otherwise provided by law.

III. Cancel order

• Your order will be canceled if the delivery staff or customer service staff do not contact you after 3 times.
• If you have received the order but do not accept the product for some reason, you will be the one to pay the shipping fee directly to the delivery staff.
• If during the process of receiving the goods or after receiving the goods, you have any questions, please contact Eguru via hotline 0939 873 930 or via email info@eguru.vn for timely support.